I am starting this thread to take over a previous one about my experiences with the Smartdrive MX2. That included much discussion about difficulties I was having. That thread is http://ift.tt/1DS2qYw.
After viewing Max Mobility's video (http://ift.tt/1DS2rMb) which shows Mark giving a small push to start the motor, and an almost imperceptible tap of the hand to switch it off, I realised that all my experiences were serious problems. Among other issues, I had to give strong pushes to start, which frequently still didn't get it going, and had to give a number of strong taps of the wristband to switch it off, and even then it would start up again multiple times until I finally got it to stop.
When I contacted the dealer they said that there is a known issue with some of the early release units and to bring it in for a fix. I stated that as I had these issues with it out of the box it should be replaced rather than opened up and fixed and they did so.
Today I had my first real outing - what a difference! A gentle push to start smoothly. A soft tap while holding the handrim stopped the motor reliably.
The message is that anyone experiencing any of the following issues should contact their dealer immediately:
Difficult to get the motor to start
Motor starts and quickly turns off or goes into a set of starts/stops with multiple wristband vibrations then completely stops
Motor stops when terrain changes (i.e going from flat to up hill/ramp)
Motor accelerates with multiple wristband vibrations without any extra pushes
Knocking wristband doesn't switch off motor
Knocking wristband switches off motor but motor starts again without any extra pushes
While I haven't been in all the situations yet that I've reported on in the previous thread I feel that the new unit is doing all it should, and will post here to let you know what the Smart Drive does for me.
A note for Max - rather than wait for users to realise their unit isn't working properly, you should contact them to ask for feedback on their experience and let them know that it's not their fault for not learning to use it correctly if there's a problem.
After viewing Max Mobility's video (http://ift.tt/1DS2rMb) which shows Mark giving a small push to start the motor, and an almost imperceptible tap of the hand to switch it off, I realised that all my experiences were serious problems. Among other issues, I had to give strong pushes to start, which frequently still didn't get it going, and had to give a number of strong taps of the wristband to switch it off, and even then it would start up again multiple times until I finally got it to stop.
When I contacted the dealer they said that there is a known issue with some of the early release units and to bring it in for a fix. I stated that as I had these issues with it out of the box it should be replaced rather than opened up and fixed and they did so.
Today I had my first real outing - what a difference! A gentle push to start smoothly. A soft tap while holding the handrim stopped the motor reliably.
The message is that anyone experiencing any of the following issues should contact their dealer immediately:
Difficult to get the motor to start
Motor starts and quickly turns off or goes into a set of starts/stops with multiple wristband vibrations then completely stops
Motor stops when terrain changes (i.e going from flat to up hill/ramp)
Motor accelerates with multiple wristband vibrations without any extra pushes
Knocking wristband doesn't switch off motor
Knocking wristband switches off motor but motor starts again without any extra pushes
While I haven't been in all the situations yet that I've reported on in the previous thread I feel that the new unit is doing all it should, and will post here to let you know what the Smart Drive does for me.
A note for Max - rather than wait for users to realise their unit isn't working properly, you should contact them to ask for feedback on their experience and let them know that it's not their fault for not learning to use it correctly if there's a problem.
My Smartdrive MX2 #2
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