I am getting to my wits end with TiLite. Concerns have been raised since they have been bought out and I have hoped it is was nothing.
On 12/09/2015 I sent an email asking a question about a CAD and received an answer right back asking me for more information, which I answered and I got this response, "I will make sure I get this information to the correct people.". On 12/14 I followed up asking about the progress, I got no response. On 12/17 I sent an email to the generic "info" email address to TiLite and asked if they were open, thinking maybe they closed for Christmas. Again, I got an email right back saying they were open, so I responded to that email address with the same original question and I got no reply.
I have left a voice message with the person I was dealing with asking them to call me, no call. Yesterday I sent yet another email to the person I originally dealt with and the generic "info" email asking to please get back with me, again, no reply!! My question isn't that difficult.
On 12/09/2015 I sent an email asking a question about a CAD and received an answer right back asking me for more information, which I answered and I got this response, "I will make sure I get this information to the correct people.". On 12/14 I followed up asking about the progress, I got no response. On 12/17 I sent an email to the generic "info" email address to TiLite and asked if they were open, thinking maybe they closed for Christmas. Again, I got an email right back saying they were open, so I responded to that email address with the same original question and I got no reply.
I have left a voice message with the person I was dealing with asking them to call me, no call. Yesterday I sent yet another email to the person I originally dealt with and the generic "info" email asking to please get back with me, again, no reply!! My question isn't that difficult.
TiLite Service
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